Terms & Conditions

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We have designed this website, www.mycoachministry.com (also referred to as Coach Ministry, Coach Racquel, or Mindfulness in Ministry Masterclass) to be both useful and informative. We hope you have a pleasant experience at our website. If you have any suggestions on how to improve your user experience, we will be glad if you could write in and let us know.

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Before you start using this website, please read through our Terms of Use. By using our website, you are automatically agreeing to abide by the following Terms of Use. Our Terms of Use also apply to our online store. If you do not agree to them, we advise you not to access or use our website.

 

Office Hours & Availability

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• Office Opens: 10 a.m. - 6 p.m. and Closed: Saturdays and Sundays.

• No Client Contact: Mondays and Fridays are reserved for internal work. Exceptions may be made only for live productions.

• Consulting/Meeting Hours: Tuesdays through Thursdays, 10:00 a.m. – 1:00 p.m., by availability and appointment only.

 

Production Submissions & Timelines

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• Weekly Shows: All production materials must be submitted at least 72 hours before the scheduled production date.

  • Pre-production meetings are available 30 minutes before production time.

• Regular Production Projects: All information and materials must be submitted no later than two (2) weeks before the scheduled production date.

• Website Design Projects: The design timeline ranges between 3 – 6 months, depending on project complexity, cooperation, and timely submission of content.

• Monthly Service & Maintenance Updates: Clients must submit all update requests no later than the 20th of each month to be included in the monthly service cycle.

 

Cancellations & Rescheduling

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• Meetings, Consultations, or Productions:

  • Cancellations must be made at least 72 hours in advance.

  • In unavoidable cases, cancellations must be made at least 24 hours in advance.

• Failure to provide adequate notice may result in forfeiture of fees and/or rescheduling at the company’s discretion.

 

Restrictions on the Use of Online Material

 

All materials on the www.mycoachministry.com website are the copyrighted property of Coach Ministry and our partners, managed by www.mycoachministry.com.

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Materials may not be modified, adapted, reproduced, distributed, converted, and/or stored in any retrievable manner, in whole or in part, in any form and in any way, without the express written consent of the copyright holder(s). You may, however, retain a copy of the material for your own personal and non-commercial use only.

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Unauthorized attempts to download, upload, modify, and/or distribute any material on our website are strictly prohibited and may be punishable by law.

 

The Material You Submit Online

 

You are liable and responsible for any submission you send to www.mycoachministry.com. With the exception of personally identifiable information protected under our Privacy Policy, any other suggestion, material, or information sent through our website forms will be considered non-confidential and non-proprietary.

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If we reproduce and/or adapt these submissions for any purpose deemed appropriate to www.mycoachministry.com, we are under no obligation to pay you and/or any other person(s) for their use. We will also retain exclusive ownership of all current and future rights for anything that www.mycoachministry.com produces from these submissions.

 

Code of Conduct

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• All content submissions will first go through our management and design team for review and approval.

• Email addresses listed on this website should not be used for personal or unrelated communication.

• You agree not to post or submit harmful, offensive, or unlawful content. This includes hateful, profane, vulgar, lewd, libelous, harassing, or otherwise inappropriate materials.

• You agree not to impersonate another user or take any action that disrupts the services or performance of this website.

• Harmful or disruptive actions may result in:

  • Revocation of your right to use this site,

  • Blocking your ability to submit content, and/or

  • Legal action.

 

Variation

 

Coach Ministry may amend these Terms of Use from time to time. Your continued use of our website indicates your acceptance of these changes.

In addition, www.mycoachministry.com management reserves the right to change, amend, or terminate all or any part of the website’s contents without prior notice.

 

Governing Law

 

These Terms of Use are governed by applicable laws.

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SECTION __: Communication & Support Policy

 

(Effective March 1)

 

Coach Ministry operates within a structured, AI-supported digital environment. To ensure operational efficiency, brand protection, and professional standards, all clients must adhere to the communication structure outlined below.

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This policy applies to all clients, members, consulting clients, and project-based engagements.

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If a subsection does not apply to your client category, you may disregard that portion and follow the section relevant to your engagement.

 

1. General Communication Channels (Applies to All Clients)

 

Unless otherwise assigned a project-specific dashboard or branded support email, all communication must be submitted through one of the following official channels:

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WhatsApp (Support Only):
+201 503 6731
WhatsApp messaging only. Voice calls are not accepted.

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Support Email:
thecalmcollectivehub@gmail.com

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Online Support Hub:
https://www.mycoachministry.com/supporthub

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Direct personal messages to staff members, private calls, social media DMs, or text messages are not recognized as official communication and will not be acknowledged.

 

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2. Client Category Quick Guide

 

A. Priority Clients – The 8 Circles Framework (Owners)

 

Clients operating under The 8 Circles Framework who have been issued a dedicated website dashboard must communicate exclusively within their assigned dashboard or through their branded support email (if provided for their specific project).

Failure to use assigned channels may result in delayed response times.

 

B. The Calm Collective (TCC) Members

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All Calm Collective and MCM member communications must be submitted through:

thecalmcollectivehub@gmail.com
or
https://www.mycoachministry.com/supporthub

 

C. General Clients – Entrepreneurs & Consulting Clients

 

All general consulting and entrepreneur clients must use:

https://www.mycoachministry.com/supporthub

 

Unless a specific project email has been formally assigned.

 

Digital Media Clients

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Only clients formally assigned to Digital Media projects may use:

umedigitalmedia@gmail.com

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This email is restricted to authorized project clients only.

 

E. Global Urban Media – Media Production Clients

 

Media production clients must communicate through:

globalurbanmediahub@gmail.com

 

This channel is designated exclusively for production-related matters.

 

3. WebChat & Supplemental Communication

 

Clients may also communicate via:

• Their assigned Website WebChat
• The Coach Ministry WebChat
• Official WhatsApp Support Hub (as listed above)

 

Coach Ministry reserves the right to redirect communication submitted through improper channels.

 

4. Response Time Policy

 

Standard response time is 24–72 business hours.

 

Unless 72 business hours have passed without a reply, clients are not required to submit follow-up messages to confirm receipt. All communications submitted through official channels are logged within the system.

 

Submitting duplicate requests through multiple platforms may delay response time.

Repeated premature follow-ups may be deprioritized.

 

5. Professional Conduct & Mutual Respect

 

Coach Ministry operates within a dynamic AI-supported environment. Clients acknowledge and agree that:

• Systems are continuously evolving
• Staff members are professionals—not automated bots
• Instructions provided are procedural and operational—not personal

 

Clients agree to maintain respectful, professional communication at all times.

 

Coach Ministry reserves the right to:

• Redirect unprofessional communication
• Pause engagement until communication standards are restored
• Decline service continuation in cases of repeated hostility or non-compliance

 

6. Operational Responsibility

 

Clients acknowledge that Coach Ministry does not operate their businesses.

 

All systems, dashboards, AI processes, and communication structures provided serve both operational and training purposes to prepare clients for managing their own customer environments.

 

Clients who fail to learn and properly utilize provided systems assume responsibility for operational challenges that arise within their own business infrastructure.

 

7. Policy Enforcement

 

Failure to adhere to this Communication & Support Policy may result in:

• Delayed response times
• Suspension of support services
• Reassignment to general support queue
• Termination of engagement where appropriate

 

Coach Ministry reserves the right to update communication protocols as necessary to maintain operational excellence.

 

Final Advisory

 

Thank you for choosing Coach Ministry.
We value our clients and consider it an honor to serve you.

 

All glory to God.

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