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Terms of Use

Terms & Conditions

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We have designed this website, www.mycoachministry.com (also referred to as Coach Ministry, Coach Racquel, or Mindfulness in Ministry Masterclass) to be both useful and informative. We hope you have a pleasant experience at our website. If you have any suggestions on how to improve your user experience, we will be glad if you could write in and let us know.

Before you start using this website, please read through our Terms of Use. By using our website, you are automatically agreeing to abide by the following Terms of Use. Our Terms of Use also apply to our online store. If you do not agree to them, we advise you not to access or use our website.

 

Office Hours & Availability

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  • Office Closed: Saturdays and Sundays.

  • No Client Contact: Mondays and Fridays are reserved for internal work. Exceptions may be made only for live productions.

  • Consulting/Meeting Hours: Tuesdays through Thursdays, 10:00 a.m. – 1:00 p.m., by availability and appointment only.

 

Production Submissions & Timelines

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  • Weekly Shows: All production materials must be submitted at least 72 hours before the scheduled production date.

    • Pre-production meetings are available 30 minutes before production time.

  • Regular Production Projects: All information and materials must be submitted no later than two (2) weeks before the scheduled production date.

  • Website Design Projects: The design timeline ranges between 3 – 6 months, depending on project complexity, cooperation, and timely submission of content.

  • Monthly Service & Maintenance Updates: Clients must submit all update requests no later than the 20th of each month to be included in the monthly service cycle.

 

Cancellations & Rescheduling

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  • Meetings, Consultations, or Productions:

    • Cancellations must be made at least 72 hours in advance.

    • In unavoidable cases, cancellations must be made at least 24 hours in advance.

  • Failure to provide adequate notice may result in forfeiture of fees and/or rescheduling at the company’s discretion.

 

Restrictions on the Use of Online Material

 

All materials on the www.mycoachministry.com website are the copyrighted property of Coach Ministry and our partners, managed by www.mycoachministry.com.

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Materials may not be modified, adapted, reproduced, distributed, converted, and/or stored in any retrievable manner, in whole or in part, in any form and in any way, without the express written consent of the copyright holder(s). You may, however, retain a copy of the material for your own personal and non-commercial use only.

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Unauthorized attempts to download, upload, modify, and/or distribute any material on our website are strictly prohibited and may be punishable by law.

 

The Material You Submit Online

 

You are liable and responsible for any submission you send to www.mycoachministry.com. With the exception of personally identifiable information protected under our Privacy Policy, any other suggestion, material, or information sent through our website forms will be considered non-confidential and non-proprietary.

If we reproduce and/or adapt these submissions for any purpose deemed appropriate to www.mycoachministry.com, we are under no obligation to pay you and/or any other person(s) for their use. We will also retain exclusive ownership of all current and future rights for anything that www.mycoachministry.com produces from these submissions.

 

Code of Conduct

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  • All content submissions will first go through our management and design team for review and approval.

  • Email addresses listed on this website should not be used for personal or unrelated communication.

  • You agree not to post or submit harmful, offensive, or unlawful content. This includes hateful, profane, vulgar, lewd, libelous, harassing, or otherwise inappropriate materials.

  • You agree not to impersonate another user or take any action that disrupts the services or performance of this website.

  • Harmful or disruptive actions may result in:

    • Revocation of your right to use this site,

    • Blocking your ability to submit content, and/or

    • Legal action.

 

Variation

 

Coach Ministry may amend these Terms of Use from time to time. Your continued use of our website indicates your acceptance of these changes.

In addition, www.mycoachministry.com management reserves the right to change, amend, or terminate all or any part of the website’s contents without prior notice.

 

Governing Law

 

These Terms of Use are governed by applicable laws.

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Privacy Policy

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At MyCoachMinistry.com, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.

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By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the website and services.

 

1. Information We Collect

 

We may collect and store the following types of information:

 

Personal Information (provided by you):

  • Name, email address, phone number, billing/shipping address, payment details.

  • Information submitted via forms, consultation requests, surveys, or sign-ups.

 

Technical & Usage Data:

  • IP address, browser type, operating system, device identifiers.

  • Page response times, site navigation patterns, session length, and interactions.

 

Transaction & Service Data:

  • Purchase history from our online store.

  • Submitted materials for coaching, consulting, or production services.

 

2. How We Use Your Information

 

We use the information we collect to:

  • Provide and operate our services (coaching, consulting, membership, production, website design).

  • Process transactions and deliver products or services purchased.

  • Provide customer support and respond to inquiries.

  • Send important notices (service updates, account-related communication).

  • Share newsletters, promotions, and service-related updates (if you opt-in).

  • Improve our website, products, and services.

  • Comply with applicable laws and regulations.

 

3. Data Storage & Security

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  • Our website is hosted on Wix.com, which provides secure storage on servers protected by firewalls.

  • All direct payment gateways provided by Wix and used by our company adhere to PCI-DSS standards, ensuring secure handling of credit card data.

  • We implement SSL encryption (HTTPS) to secure data transmission.

  • While we take appropriate measures to safeguard your information, no method of transmission over the internet is 100% secure.

 

4. Sharing of Information

 

We do not sell or rent your personal information.

We may share your information with:

  • Service Providers (e.g., payment processors, IT hosting providers) strictly to perform services on our behalf.

  • Legal Authorities if required by law, regulation, or legal process.

 

5. Your Rights

 

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the following rights:

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  • Access & Portability: Request a copy of your personal data.

  • Correction: Update or correct inaccurate information.

  • Deletion: Request deletion of your data (“right to be forgotten”).

  • Restriction: Limit processing of your personal data.

  • Objection: Opt-out of marketing or data processing.

  • Withdraw Consent: Where processing is based on consent, you may withdraw at any time.

 

To exercise your rights, contact us at: mycoachministry@gmail.com

 

6. Data Retention

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  • We retain personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

  • Content and files submitted for production, consulting, or website design may be retained in archives for project reference unless deletion is requested.

 

7. Cookies & Tracking

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  • Our website uses cookies and similar technologies to improve user experience, track site performance, and support marketing efforts.

  • You may manage or disable cookies through your browser settings. However, some site features may not function properly if cookies are disabled.

 

8. Communications

 

We may contact you to:

  • Confirm bookings, consultations, or productions.

  • Share updates about services, events, or promotions.

  • Collect feedback or conduct surveys.

 

We will contact you via email, phone, or text message only with the information you provide and in accordance with your preferences.

 

9. Children’s Privacy

 

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

 

10. Updates to This Policy

 

We may update this Privacy Policy from time to time. Changes will take effect immediately when posted on the website. We encourage you to review this page regularly.

 

11. Contact Us

 

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:

📧 mycoachministry@gmail.com
 

Privacy Policy
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